Frequently Asked Questions
Shipping & Delivery?
We offer discounted shipping at great low rates. You can view your shipping rates at the checkout under the shipping options tab once you have entered your address. Large orders will usually arrive secured in a pallet.
If you live just outside of a major regional town, we may be able to ship the equipment to the closest depot at very competitive rates. Once the equipment arrives into the depot, you will receive a call/ email to pick up the items. Please reach out to us at +61 404 969 244 (or) email us at email@example.com and we will try and get the best rates for you!
Do you offer free local pickup?
If you're based in Brisbane, you can collect your equipment from37A Crockford Street, Northgate QLD 4013. Your order will be usually ready within an hour and you will receive email/ text notifying when ready for collection. Please bring your order confirmation with you.
Which couriers do you use?
Northline, Hunter Express, Star Track, TNT & Australia Post. Usually, it's best to contact us to get an update on your delivery as we have priority access to customer services as account holders.
**Our couriers do not deliver to PO Boxes or Parcel Lockers**
Do you offer Local Depot Pick Up?
Usually if you live just outside of a major town, we are be able to ship the equipment to the closest depot at very competitive rates. Once the equipment arrives into the depot, you will receive a call/ email to pick up the items.
While we try our best to ship our products to as many locations as possible, please understand that we may be unable to deliver to some remote rural and offshore locations.
Do you offer change of mind returns?
At Vulcan we offer a 90 day love it or leave it policy. Try it in your own home or gym for 90 days and if you don't love it, you can return it for free.
Terms and conditions apply. For full terms and conditions, please click here.
Do your products come with a warranty?
Our equipment is built to last. All our items come with at least a one-year warranty. Some of our racks come with a lifetime warranty on the frame. See each individual product page for more details.
If you find your product develops a defect after the warranty period, please reach out to us and we will look to find a solution.
What happens if my item arrives damaged?
While we take great care to ensure our packaging is as solid as possible, very occasionally items will arrive damaged. We understand that this is very frustrating! We will look to find a solution for you as soon as possible. Please contact us immediately if your item has arrived in an unsatisfactory condition. We can arrange for a replacement to be sent out and the damaged item to be returned as soon as possible (we will cover the costs of all freight on damaged items).