FAQs

1. Shipping & Delivery

We offer discounted shipping at excellent low rates. You can view your shipping rates at the checkout under the shipping options tab once you have entered your address. 

If you believe the shipping rates are unreasonable, high, or that you have access to better rates, please reach out to us at +61 404 969 244 (or) email us at support@vulcanfitness.com.au and we will try and get the best rates for you!

 2. Do you offer free local pickup?

Yes! We offer free pick from our Brisbane warehouse located at Unit 2/60 Wentworth Place, Banyo, 4014.

We will email you once your order is ready for collection. Pickup is available Monday to Friday between 9am and 4:30pm, however we can arrange for collections outside this time.

3. How long until my equipment is dispatched after I place my order?

All in stock equipment will be dispatched the same or next business day. 

Please refer to the product descriptions for pre-order estimates. These are estimated timeframes only. While we do build three weeks additional time to account for unforeseen delays, there may be additional delays due to shipping and port congestion. We will keep you informed if there are any significant changes to the timeframe.

Please reach out to our customer service team who can provide you with the most up to date information on your order. 

4. Which couriers do you use?

Hunter Express, Star Track, TNT & Australia Post. Usually, it's best to contact us to get an update on your delivery as we have priority access to customer services as account holders.

**Our couriers do not deliver to PO Boxes or Parcel Lockers**

5. Local Depot Pick Up

Usually if you live just outside of a major town, we are be able to ship the equipment to the closest depot at very competitive rates. Once the equipment arrives into the depot, you will receive a call/ email to pick up the items. Please refer to Available Depot Locations. Use the depot location as the shipping address to take advantage of these low rates. 

While we try our best to ship our products to as many locations as possible, please understand that we may be unable to deliver to some remote rural and offshore locations. 

6. Are you experiencing any delays due to COVID-19?

We are delivering to all states without any restrictions and have no supply chain issues. Pre-order dates are not 100% guaranteed and are best estimates. We will keep you informed at all times and our customer services team will be able to provide you with updates

7. Do you offer change of mind returns?

Vulcan Fitness offers a 14 day money back guarantee for any change of mind decisions. All items must be unused or unbuilt, and returned in their original packaging. 

Simply send us an email saying that you would like to return your items, and we will provide you with further instructions.

Please also note that freight costs will be borne by the buyer for change of mind returns.

8. Do your products come with a warranty?
Our equipment is built to last. All our items come with a one year manufacturer's warranty. However, if you find your product develops a defect after this warranty period, please reach out to us and we will look to find a solution.
9. What happens if my item arrives damaged?
While we take great care to ensure our packaging is as solid as possible, very occasionally items will arrive damaged. We understand that this is very frustrating! We will look to find a solution for you as soon as possible. 
Please contact us immediately if your item has arrived in an unsatisfactory condition. We can arrange for a replacement to be sent out and the damaged item to be returned as soon as possible (please note that we will cover the costs of all freight on damaged items).